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  • Server access
  • Why install Remote Desktop Connection again?
  • Determining the Remote Desktop Connection version
  • Fix the default logon name
  • Password isn't remembered
  • No local drive letters
  • Write files from server to CD/DVD
  • Applications are active when I log on
  • Why do I keep getting disconnected?
  • Teeone screen is blank
  • Uploading Photos




    Server access

    Q: How do I get my computer set up to access the server?

    A: Go to our Downloads page by clicking here. The first item on the list of downloads is the "Instructions for connecting to server". The instructions reference other items on the page that will be used during the setup of each computer.

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    Why install Remote Desktop Connection again?

    Q: My computer already has the Remote Desktop Connection installed. Why do I need to install it again?

    A: The version on the Downloads page of our website is newer than the version that comes with Windows XP. Specifically, it has many fixes - especially printers - built in that will save you time when working with Terminal Services.

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    Determining the Remote Desktop Connection version

    Q: How can I find the version of Remote Desktop Connection I have on my computer?

    A: Right-click the teeone.rdp file on your desktop and choose Edit from the pop-up menu. When the dialog box appears, left-click the icon at the top, left corner on the blue bar

    and choose Help; About. The Shell Version should be 5.2 or newer. If it is older than that, you should go to our Downloads page by clicking here. The first item on the list of downloads is the "Instructions for connecting to server". The instructions reference other items on the page that will be used during the setup of each computer.

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    Fix the default logon name

    Q: On the Windows Log On screen for teeone, I have to change the user name every time. How do I set it so it remembers my logon?

    A: Right-click the teeone.rdp file on your desktop and choose Edit. Fill in the information and click the Save As… button. On the new dialog box that appears, do NOT change the name - just click the Save button and then click Yes to replace the old file with this updated version.

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    Password isn't remembered

    Q: I filled in my password on the General tab of teeone.rdp and saved it but I still get prompted to enter it when I log on. Why doesn’t it remember my password?

    A: For security purposes, the server will ALWAYS require a password to establish a session with the server.

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    No local drive letters

    Q: I don’t see my local drives when I drop down the “Look In” list or click the Browse button in an application. Why is that?

    A: There are several reasons this could happen:


    1. The computer has an older version of the Remote Desktop Connection software installed. See “How can I find out which version of the Remote Desktop Connection software I have on my computer?” for instructions on how to determine the version of Remote Desktop Connection you have installed on your computer.
    2. The Remote Desktop Connection software has this feature turned off by default. Most likely, you chose the Remote Desktop Connection from the menu on your Start button. Close all your open applications, then click the Start button and log off the server. Double-click the teeone.rdp file on your desktop. This file has been customized to work with our system and should be used every time you want to access the server.
    3. If you do not have the teeone.rdp file or you used it and the problem still exists, get a new copy of the file from the Downloads page in the Support section of our website. This file is listed as “teeone connector 12/08”. Be sure to save the file to your Desktop.

    In rare instances, we have seen the teeone.rdp file call the old version of Remote Desktop Connection when double-clicked. Call for assistance in correcting this problem.

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    Write files from server to CD/DVD

    Q: I have files on the server that I need to write to a CD. When I drag the files and drop them on the local disk D (my CD), I get an error. How can I accomplish this?

    A: The ability to write files to CD is controlled by a program installed on the local PC. Because of this, files cannot be written directly to a CD from the server. You need an interim step. Drag the files to your local disk C and save them there. Now exit out of teeone and find the files you just saved to your local disk C. Drag those to your CD and that should work fine. If you still get an error, you may need to use the CD creation program installed on the computer to write the files and complete the process.

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    Applications are active when I log on

    Q: Why is it that when I log in sometimes, there are applications already open and other times, it’s just the blue desktop?

    A: Each user session on the server has a flag to automatically terminate after 2 hours of inactivity on that session. There are three related reasons this can happen:

    1. Some users do not log off from the server properly by using the Log Off button on the Start menu. Instead, they click the X on the yellow bar at the top of the server window to close the session. While this ends the session on your local computer, the session is NOT terminated on the server and is still active. If you immediately log back in, you will be reconnected to the active session right where you left off. If at all possible, you should always click the Log Off button on the Start menu to log off the server and end your active session. Also note that rebooting your computer does NOT automatically end a session on the server. If you are stuck in a session that won’t end, please contact us immediately so we can properly terminate the rogue session.
    2. A user can have only one active session on a server. If you are logged in on Computer #1 and then log on from Computer #2, you will “take over” the active session from Computer #1 with all the open applications appearing on the screen on Computer #2 and the message “The remote session was disconnected because another user has connected to the session.” will display on Computer #1. For example, you left the office at the end of the day and forgot to log off the server. If you logged on when you got home, you would actually assume the active session from your work computer. This can be problematic because of having printers and drives defined differently on the two computers and can result in unusual errors when you try to access the resources that aren’t really there any more.
    3. Some one else is logging on as you on the server. A sign this is happening would be if you see an application open when you log in that you KNOW you haven’t used recently. Please contact us immediately so we can determine if there has been a breach in security.

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    Why do I keep getting disconnected?

    Q: Some days I can work fine. Other days, I can't keep my connection to the server. I can browse websites like PDRestoration.com and even teeone.net, but I get dropped from the server repeatedly. What is going on?

    A: There is no simple, clear-cut single answer to this problem. Listed below are some of the things to take a look at that can contribute to this type of problem.

    Browsing PDRestoration.com or teeone.net is a good test to confirm your connection to the Internet is working. However, website connections are brief - they pull down the content to display on the screen and then terminate the connection. Terminal Services requires a constant two-way connection between your computer and the server. Even when you stop working for a few minutes, your computer and the server continue to exchange "Keep Alive" messages to make sure the connection stays active. When Internet bandwidth gets constrained (Ex: streaming media from the Internet) or disrupted (Ex: cable cuts) and this two-way connection fails, your computer will attempt to reconnect to your server session automatically.

    Sleep/hibernate power settings can affect your connection to the server. When your computer goes to sleep, it disconnects all external connections, thus terminating your connection to the server. Graphics-intensive screen savers can take over your computer when they come alive and consume so many resources, the computer can't maintain the two-way connection in a timely manner and the connection drops. Screen saver and sleep settings can be accessed by right clicking on your desktop and selecting properties. From the Display properties tab, select screen saver tab and disable it. Click the power button (at the bottom). Set the System Standby setting to Never. Click on the Hibernate tab and uncheck Enable so your computer will not sleep.

    Connection troubles are the most difficult to diagnose because they can be caused not only by problems on the local PC and the remote server, but everything in between. The network switch, cable/DSL modem, even the wiring tying it all together plays a part. For wireless users, turning your computer an inch one direction or another can be the difference between a solid connection and one with frequent disconnects.

    The Internet itself has a direct bearing on the quality of the connection. Since the Internet is a co-operative system, the source of the problem you are experiencing may not even be within your provider's network, but it is still good to let them know you are experiencing a problem. They can perform a line check to look for previously overlooked trouble.

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    Teeone screen is blank

    Q: When I minimize teeone to work on my computer locally and then switch back to teeone, the screen will be black and I can't get teeone to close. Why is that?

    A: On some computers, the Remote Desktop Connection software from Microsoft doesn't properly maintain its connection to the server when it is minimized. Screen savers that keep the computer busy displaying images are especially problematic. A work-around is to click the Restore icon () on the yellow bar across the top of your screen. This will shift it into a regular window that you can shrink and drag out of the way. As long as the window isn't minimized, it will keep the connection alive with the server.

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    Uploading Photos

    Q: How do I get Photos from my camera onto the server?

    A: There are several methods for copying files to the server. Look for the Alternate Upload PDF located at the top of the Start menu when you are logged into the server for details.

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